We hope you are satisfied with your Kivoss order. However, if you are not satisfied and wish to proceed with a return, we have now integrated a new system to improve the customer experience. Please visit https://kivoss.com to start the process. Once you have completed it, you will receive all the information through the provided email address.
Return Conditions
Returns must be made within 14 days of receipt, with the items in the same condition as received (unworn, unwashed, with original Kivoss bag and tags attached). Otherwise, the return will not be processed.
The return package must have a tracking number — we will not accept any package without this information.
All products must be returned in the exact same condition as they were delivered. In the event that we receive a product damaged by the customer, we will apply a small deduction from the damaged product’s price.
Order Cancellations
Kivoss is unable to cancel any order once placed due to our fast warehouse dispatch times. If you have placed an order by mistake or changed your mind, you will be responsible for returning the item once received.
Returns by Region
Customers located in Norway, Switzerland, China, Iceland, Japan, New Zealand, Singapore, South Africa, and the United Arab Emirates must contact [email protected] to initiate a return request. Returns from these regions cannot be processed directly through the returns portal and must be handled manually through our customer support team.
Faulty Products
Please notify us within 3 days of receiving your order if there is any damaged product, missing piece, or any other issue. Any claim must include evidence photos and will be strictly evaluated by our team.
Faulty products will be eligible for a full refund or store credit.
Pre-Orders
Products sold under pre-order cannot be modified (size, address, color, etc.) or cancelled after 5 days from purchase, as they are made to order.
Exceptions
Products that are hand-finished or subject to a manual process producing a bespoke garment are not eligible for returns or exchanges — all sales are final.
Care Note
We advise you not to wash intense/dark-colored garments together with lighter-colored ones. Although the color of our products is fixed in the fabric during the dyeing process, due to the use of natural dyes, there is always a small possibility that they may fade and transfer to lighter colors.
Contact Us
Customer Service Email: [email protected]
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.